Resume

Qualification Highlights

Most of my working career has been spent in one of 2 fields; radio and hospitality. Though they seem very different, many of the skills I have learned are applicable to both areas. It was through hospitality that I learned how to be patient, organized, and how to reach out to a mass of people in a personal, individualistic way. Through radio I’ve learned how to stay on the cutting edge of how people communicate and constantly renewing my skill-sets. Both jobs have essentially the same goal, and that is; being an efficient communicator. Through the years, I’ve learned important business and organizational skills as well as high pressure decision making, multi-tasking, and cross-department training. I’m the type of person who needs to be challenged daily in my work and would bring a lot of valuable skills to your business.

Professional Experience

STEPHENS MEDIA GROUP
Tulsa, OK – May 2008 – December 2010
Promotions Director

Organized and executed concerts, live broadcasts, and contests for 100.9 KXOJ and 100.3 the Kross.
Maintained social network sites for both stations including YouTube, Twitter, and Facebook.
Oversaw “trade” accounts with businesses wanting to donate products or services for prize giveaway.
Developed and maintained current street team consisting of over 450 volunteers.
Write articles and create webpages as well as designing graphics for KXOJ.com and theKross.fm.
On-air talent for 100.3 the Kross.

Shining moment: In my time at KXOJ I developed and grew a street team from nothing into over 450 members. Executing events was my first priority and I was shocked to find there wasn’t a list of volunteers anywhere. Additionally, for a company whose primary purpose was connecting with the customer (listener) I was shocked there was only a neglected Myspace page in use. I began a Facebook Fan Page and Twitter page and was the primary developer and user of these. I also set guidelines in place for the DJs to use these resources.

KGBI-FM 100.7
Omaha, NE – January 2006-July 2006, Summer 2003
Promotions Assistant/On-Air Talent/Intern

Worked closely with Promotions Director/Program Director to create new promotional ideas or create additional ideas to further ongoing promotions.
Wrote production copy for ongoing promotions.
Worked at concerts doing set-up, gathering listener responses, and meeting listeners.
On-air talent for weekends and overnights.

Shining moment: I began at KGBI as an intern but was quickly treated as a regular staff member. Beyond my regular Saturday air-shift I also was given the opportunity to fill in on the afternoon request show, the evening drive, remote broadcasts, and even a festival emcee. I went on to work part time for the station but I still maintain the friendships today.

KMSC-FM 88.3
Sioux City, IA – Sept 2002-Dec 2005
On-Air Talent/Head Announcer/Specialty Shows Director

Evaluate on-air presence and technical skills of DJs.
Mix concerts for live broadcast and recording.
Set up and prepare remote broadcasts.
Create imaging and production.
Work with record labels to acquire music.
Form and follow music logs for station programming.

Shining moment: As a college station, KMSC allowed for specialty programming outside of the regular format during the evenings and for 3 years, I produced and programmed my own Chrisitan music show. I was responsible for selecting and acquiring the music as well as production and promotion.

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HOLIDAY INN OMAHA CONVENTION CENTER
Omaha, NE – July 2007-April 2008
Front Office Supervisor

Created and enforced employee schedules.
Balanced hotel room inventory daily.
Participated in 2 bi-weekly event meetings coordinating front desk efforts with sales department needs.
Created training procedures and schedules
Interviewed and trained new hires.
Evening Manager on Duty of all hotel and waterpark issues when no events occurred.
Stood in as interim department manager overseeing approximately 27 employees at the front desk, reservations, concierge, and bell service departments.

Shining Moment: One of my greatest accomplishments at this job was raising guest scores to an acceptable level. Having high service scores at my previous job, I was brought over to help increase the customer satisfaction by my former manager. The hotel was undergoing construction which can often be a death sentence on your customer scores. During my time there, I saw overall satisfaction scores rise over 20%. Of course there was whole staff responsible for this, but I was proud to be a part of it.

CROWNE PLAZA HOTEL
Omaha, NE – January 2006-June 2007, Summers; 2002-2003
Front Office Supervisor/Guest Service Representative/Night Audit

Acted as Department Manager with 2 superior positions vacant
Forecasted hotel occupancy for up to 30 days in advance
Budgeted for front desk and gift shop resources and supplies
Created and enforced employee schedules
Interviewed and hired new employees
Ran daily reports and checked for discrepancies in credit card billings

Shining Moment: While a Guest Service Representative, our hotel was sold to new franchisees. There was a series of unfavorable changes which ultimately led to the termination or resignation of numerous management staff. I was immediately promoted to Supervisor, but with only 2 other staff members and no other management between myself and the General Manager, I was left filling the voids and taking on responsibilities far beyond the typical Front Desk position. After 4 weeks of long hours and by far our busiest time of year, our service scores didn’t drop a single point, maintaining a 96% satisfaction.

Skill-sets

Proficient at Windows and Microsoft Office based programs; such as Word, Excel, Powerpoint, Frontpage and Outlook, as well as most Google Applications; Calendar, Gmail, Apps, Documents, and Voice. Familiar with Mac OS and iPhone applications. Have experience working with editing programs for all mediums; Photoshop, Audition, and Final Cut Pro. Have also worked with NexGen and DADPro broadcast automation systems, as well as hotel Property Management Systems and POS systems. Knowledge on developing Facebook Pages including building landing pages, FBML, and insights. Use of Twitter proficiently. Basic HTML and CSS skills. Experience reading and interpreting concert tour riders and banquet event orders.